Santa Clara, CA, USA — Wednesday, April 13, 2011 — Monty Program Ab today announced that SkySQL Ab is the first partner to achieve Platinum Support Partner status with Monty Program. The criteria include offering 24 x 7 support worldwide, a proven ability to handle first and second level support cases for MySQL® and MariaDB®, as well as having delivered a certain amount of well-defined commercial 3rd level support cases in the form of bug fix requests to Monty Program Ab.
“We’re happy to work with the SkySQL support team” says Rasmus Johansson, COO of Monty Program Ab. “The requests for bug fixes we get cover both MySQL and MariaDB, and they’re well researched, enabling us to deliver solutions quickly,” Johansson continued.
“Working with the Monty Program Ab team feels very natural for us, and enables us to provide a high level of service for our customers” confirms Dean Ellis, SkySQL Ab Director of Support. “This is no surprise to us, of course. We use the same methods, tools, and working relationships that had been in place for years when we were colleagues at MySQL AB.” Ellis highlights the Eventum system for support tickets, which both companies use and have interfaced.
“SkySQL’s capable Support Team, both expert and new users can get the best level of MySQL and MariaDB support in the industry. And should a support case involve bug fixing, we are there to correct the problem,” said Michael “Monty” Widenius, CEO of Monty Program Ab. Widenius also stressed that “the commercial agreement with SkySQL enables us to develop MariaDB further.”
Via the press release.